About Us

Our expertise

Arena Lettings was established in 1990 just in time to take advantage of new regulations governing the rental market, making it easier for landlords to rent out their property and just as importantly to regain possession when they so wish. From small beginnings with just two of us, a desk and a phone, we have continued to grow thanks to the dedication and commitment of our team, and are now one of the County’s largest independent residential letting agencies.

Many of our landlords come to us by recommendation from existing satisfied customers. Some are letting out their own home, some have a portfolio of properties, some are just starting out as Buy-to-Let landlords. Whatever the case, we are committed to providing all our customers with an efficient and knowledgeable service and pride ourselves in the quality of service we believe we provide for both our landlords and tenants.

We hope that the level of service we offer is second to none, but we are not complacent, we listen to customer feed back and are not afraid to change to suit the changing needs of our customers. We also value the importance of regular training to keep abreast of the latest changes in the Housing Law so that we can provide our customers with advice that is bang up to date!

Our professional approach

We are long standing members of the Association of Residential Lettings Agents (ARLA) and the National Association of Estate Agents (NAEA) and we operate within the guidelines laid down by these associations.

We hold Professional Indemnity Insurance and all our clients’ money is held in a clients account which is operated in accordance with strict NAEA and ARLA regulations and is fully bonded by ARLA. No matter how ideal a tenant may appear to be, their circumstances can change without any notice, leading to their inability to pay the rent.

We feel that a Landlord should not be exposed to the risk of not receiving their regular rental income, and are therefore able to offer rental and legal protection insurance to landlords who place their property with us under one of our management services, to help alleviate this risk. Cover is FREE for the first six month’s of any tenancy.

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